About this course
Employee Experience and Engagement gives delegates a structured, practical understanding of mapping the employee experience and drivers of engagement, then builds the skills to apply designing and running engagement surveys, turning survey results into action and measuring experience over time in real work. HR courses on strategy, talent, reward, performance and workforce planning, including AI and skills-based models.
Sessions are led by practitioners with at least 15 years in the field, and mix short input with exercises, case studies and group work, so delegates return with methods they can use straight away.
Who should attend
HR managers, business partners, talent and L&D specialists, and line managers who lead people. No specialist prerequisites are required for the Practitioner level; Foundation, Advanced and Executive versions are available on request.
What you will learn
- Mapping the employee experience
- Drivers of engagement
- Designing and running engagement surveys
- Turning survey results into action
- Measuring experience over time
5-day course outline
- Day 1
Mapping the employee experience
Concepts, standards and terminology, with a diagnostic exercise to baseline the group.
- Day 2
Drivers of engagement
Methods and tools explained step by step, with worked examples from real operations.
- Day 3
Designing and running engagement surveys
Hands-on practice in small groups using realistic data, cases and templates.
- Day 4
Turning survey results into action
Case studies of successes and failures, and how to apply the lessons in your organisation.
- Day 5
Measuring experience over time
Integration exercise, final knowledge check and a personal action plan.
10-day extended programme
The extended programme includes the full 5-day outline above, plus a second week of applied work.
- Day 6
Applied workshop: Mapping the employee experience
Deeper practice with your own data or site examples.
- Day 7
Applied workshop: Drivers of engagement and designing and running engagement surveys
Group exercises that combine methods from week one.
- Day 8
Field case study: Turning survey results into action
A detailed industry case worked through from start to finish.
- Day 9
Advanced practice: Measuring experience over time
Tools, templates and checklists to take back to work.
- Day 10
Assessed project and presentation
Each delegate presents an improvement plan and completes the final assessment.
Upcoming classroom dates
| Dates | City | Length | Fee |
|---|---|---|---|
| 9 Nov 2026 to 13 Nov 2026 | Kuala Lumpur | 5 days | $2,450 |
| 7 Dec 2026 to 18 Dec 2026 | Istanbul | 10 days | $4,450 |
| 17 Jan 2027 to 21 Jan 2027 | Cairo | 5 days | $2,450 |
| 1 Feb 2027 to 5 Feb 2027 | Barcelona | 5 days | $3,450 |
| 1 Mar 2027 to 5 Mar 2027 | Kuala Lumpur | 5 days | $2,450 |
| 5 Apr 2027 to 16 Apr 2027 | Barcelona | 10 days | $6,250 |
| 10 May 2027 to 14 May 2027 | Dubai | 5 days | $2,450 |
| 7 Jun 2027 to 18 Jun 2027 | Dubai | 10 days | $4,450 |
| 5 Jul 2027 to 16 Jul 2027 | London | 10 days | $6,250 |
| 16 Aug 2027 to 27 Aug 2027 | Barcelona | 10 days | $6,250 |
Live online sessions run every month in GCC, Europe and Asia time slots. Other dates and cities on request.
Customise this course
Change the level, language, length and format, combine it with topics from other courses or ask for topics that are not in our catalogue, and add your own case studies, site visits or exam preparation. Open this course in the customiser to see the day-by-day outline and an instant indicative fee.
Frequently asked questions
How long is the Employee Experience and Engagement course?
It runs as a 5-day core programme or a 10-day extended programme. The 10-day version adds a second week of workshops, case studies and an assessed project.
Where is the Employee Experience and Engagement course held?
Classroom sessions run in Dubai, Istanbul, London, Kuala Lumpur and Cairo, with more cities opening to 2030. It is also available live online and in-house at your site.
Can the Employee Experience and Engagement course be customised?
Yes. You can change the level, language, length from 1 to 20 days and format, add topics from other courses or new topics, and include your own case studies. Use the online customiser for an instant indicative fee.
How much does the Employee Experience and Engagement course cost?
From $2,450 for 5 days in Dubai, Istanbul, Cairo or Kuala Lumpur, $3,450 in London, and $1,450 live online. In-house delivery for up to 15 delegates starts at $12,900.